International delivery delays

  • 3 April 2020 Updated by Australia Post

    Please be advised that normal services to New Zealand have resumed.

    Expected timeframes for key services to New Zealand are as follows:

    • **Express Service: within 10 business days (Please allow extra 2-3 business days)
    • **Standard Service: 15-20 business days (Please allow extra 3-5 business days)

    Express items will be given priority over Standard items during this time.

    Please note: Australia Post will suspend Economy Services for parcels effective 3 April and until further notice. Economy Services for letters will continue.  

We apologise for any inconvenience that this may cause, but be assured that we’re working as hard as we can to reduce the impact on customers, and thank everyone for their support and patience during this time.


Delivery Times*

International Standard 5 business days** (Before Covid-19)
International Express 3 business days**(Before Covid-19)

*Please consider updated delivery times above due to Covid-19 Outbreak.


Costs

The cost of shipping depends on the weight of the products in your order.

If your order includes heavier items, or if you add more products to your order, the shipping cost may vary.

Tracking your Order

You can easily track your order by viewing your order history in your account here. You will also receive email and texts with tracking information and updates on your delivery.